Customer Success Manager - account health (Columbus, OH)

We are growing our team at Summit Ember Staffing and adding a Customer Success Manager whose main responsibility will be account health. We are in the people business and act like it. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on client orders issues. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with temp assignments. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Columbus. • We will tell you what to expect at each step of the hiring process.