Customer Success Manager - account health (Colorado Springs, CO)

Cedar Forge Telecom is looking for a Customer Success Manager. The job centres on account health for billing accounts, and it would suit someone who likes steady, practical work. We keep people connected and take outages personally. What you will do • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on billing accounts issues. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with field visits. Working arrangement • Full-time, with a steady weekday schedule. • On site in Colorado Springs. • We will tell you what to expect at each step of the hiring process.