Customer Success Manager - account health (Cleveland, OH)

Bright Insurance provides coverage to households and businesses around Cleveland. We are hiring a Customer Success Manager to take on account health. You would work closely with colleagues in operations, support and management. What you will do • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on policy renewals issues. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with premium billing. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Cleveland. • We will tell you what to expect at each step of the hiring process.