Customer Success Manager - account health (Cincinnati, OH)

Harborlight Glen Telecom provides broadband and phone service around Cincinnati, and we need a Customer Success Manager to lead our account health. You would work closely with colleagues in operations, support and management. What you will do • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on billing accounts issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Experience with network equipment. • Ability to explain technical topics simply. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Cincinnati. • We will tell you what to expect at each step of the hiring process.