Customer Success Manager - account health (Chicago, IL)

We are growing our team at Greenridge Sable Financial Partners and adding a Customer Success Manager whose main responsibility will be account health. Career paths are clear. What you will do • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on vendor spend issues. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with payment disputes. Working arrangement • Full-time, with a steady weekday schedule. • On site in Chicago. • We will tell you what to expect at each step of the hiring process.