Customer Success Manager - account health (Chicago, IL)

We are growing our team at Bright Partners and adding a Customer Success Manager whose main responsibility will be account health. We invest in training. What you will do • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on customer tickets issues. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with field visits. Working arrangement • Full-time, on a regular day shift. • On site in Chicago. • We will tell you what to expect at each step of the hiring process.