Customer Success Manager - account health (Buffalo, NY)

Greenridge Meridian Banking Services Group is a community-focused bank in Buffalo serving households and small businesses, and we need a Customer Success Manager to lead our account health. You would join a small organisation of about 20 people based in Buffalo. What you will do • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on card disputes issues. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with deposit accounts. • Ability to explain technical topics simply. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Buffalo. • We will tell you what to expect at each step of the hiring process.