Customer Success Manager - account health (Buffalo, NY)

Westbrook Maple Staffing is looking for a Customer Success Manager. The job centres on account health for temp assignments, and it would suit someone who likes steady, practical work. Speed and follow-up matter. What you will do • Coordinate with support, billing and operations on temp assignments issues. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Experience with retention. • Ability to explain technical topics simply. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Buffalo. • Applications are reviewed on a rolling basis.