Customer Success Manager - account health (Buffalo, NY)

We are growing our team at Summit Bright Markets and adding a Customer Success Manager whose main responsibility will be account health. You would join a large organisation of about 347 people based in Buffalo. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on supplier deliveries issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with shrink and waste. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Buffalo. • We will tell you what to expect at each step of the hiring process.