Customer Success Manager - account health (Boston, MA)

Silverline Yarrow Banking Services is a community-focused bank in Boston serving households and small businesses, and we need a Customer Success Manager to lead our account health. You would join a small organisation of about 12 people based in Boston. What you will do • Coordinate with support, billing and operations on card disputes issues. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with account openings. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Boston. • We reply to every applicant.