Customer Success Manager - account health (Boston, MA)

Fernwood Wren Banking Services Group is looking for a Customer Success Manager. The job centres on account health for fraud alerts, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on fraud alerts issues. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with deposit accounts. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Boston, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.