Customer Success Manager - account health (Atlanta, GA)

Stonegate Beacon Staffing connects candidates and employers across the Atlanta region, and we need a Customer Success Manager to lead our account health. Recruiters here keep in touch with people long after placement. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on candidate screening issues. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with onboarding. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Atlanta. • We will tell you what to expect at each step of the hiring process.