Customer Success Manager - account health (Albuquerque, NM)

We are growing our team at Harborlight Hollow Telecom and adding a Customer Success Manager whose main responsibility will be account health. You would join a large organisation of about 844 people based in Albuquerque. What you will do • Coordinate with support, billing and operations on outage reports issues. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with network equipment. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Albuquerque, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.