Content Writer - plain-language guides (Spokane, WA)

Lumen Telecom is a telecommunications provider in Spokane focused on reliable home and business connections, and we need a Content Writer to lead our plain-language guides. You would join a large organisation of about 314 people based in Spokane. What you will do • Interview staff and customers and turn what you learn into clear articles. • Work with subject experts to check facts before publishing. • Keep existing content accurate and easy to find. • Write and edit guides, emails and web pages about billing accounts. • Follow a style guide and suggest improvements to it. What we are looking for • Strong editing habits. • A portfolio of clear, practical writing. • Curiosity about how things work. Nice to have • Basic SEO knowledge. • Experience with billing accounts. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Spokane, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.