Content Writer - plain-language guides (San Jose, CA)

Ironwood Quill Telecom builds and runs fibre and wireless networks in the San Jose area. We are hiring a Content Writer to take on plain-language guides. You would work closely with colleagues in operations, support and management. What you will do • Write and edit guides, emails and web pages about customer tickets. • Follow a style guide and suggest improvements to it. • Keep existing content accurate and easy to find. • Work with subject experts to check facts before publishing. • Interview staff and customers and turn what you learn into clear articles. What we are looking for • Curiosity about how things work. • A portfolio of clear, practical writing. • Strong editing habits. Nice to have • Basic SEO knowledge. • Experience with customer tickets. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in San Jose, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.