Content Writer - plain-language guides (remote)

Stonegate Lakeside Telecom is looking for a Content Writer. The job centres on plain-language guides for customer tickets, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Write and edit guides, emails and web pages about customer tickets. • Keep existing content accurate and easy to find. • Work with subject experts to check facts before publishing. • Follow a style guide and suggest improvements to it. • Interview staff and customers and turn what you learn into clear articles. What we are looking for • Curiosity about how things work. • A portfolio of clear, practical writing. • Strong editing habits. Nice to have • Basic SEO knowledge. • Experience with customer tickets. Working arrangement • Part-time, about 28 hours a week, with flexible days. • Fully remote, with a monthly team day in Detroit. • We will tell you what to expect at each step of the hiring process.