Content Writer - plain-language guides (Las Vegas, NV)

Nova Timber Insurance is an insurance company in Las Vegas with claims and service teams. We are hiring a Content Writer to take on plain-language guides. You would work closely with colleagues in operations, support and management. What you will do • Work with subject experts to check facts before publishing. • Keep existing content accurate and easy to find. • Follow a style guide and suggest improvements to it. • Interview staff and customers and turn what you learn into clear articles. • Write and edit guides, emails and web pages about customer complaints. What we are looking for • A portfolio of clear, practical writing. • Strong editing habits. • Curiosity about how things work. Nice to have • Basic SEO knowledge. • Experience with customer complaints. Working arrangement • Full-time, with a steady weekday schedule. • On site in Las Vegas. • We will tell you what to expect at each step of the hiring process.