Content Writer - plain-language guides (Knoxville, TN)

We are growing our team at Nova Cross Civic Services and adding a Content Writer whose main responsibility will be plain-language guides. We follow procedures carefully and explain them clearly. What you will do • Interview staff and customers and turn what you learn into clear articles. • Write and edit guides, emails and web pages about constituent requests. • Work with subject experts to check facts before publishing. • Follow a style guide and suggest improvements to it. • Keep existing content accurate and easy to find. What we are looking for • A portfolio of clear, practical writing. • Strong editing habits. • Curiosity about how things work. Nice to have • Basic SEO knowledge. • Experience with constituent requests. Working arrangement • Full-time, with a steady weekday schedule. • On site in Knoxville. • Applications are reviewed on a rolling basis.