Content Writer - plain-language guides (Jacksonville, FL)

We are growing our team at Foxglove Lakeside Telecom and adding a Content Writer whose main responsibility will be plain-language guides. You would join a large organisation of about 373 people based in Jacksonville. What you will do • Keep existing content accurate and easy to find. • Interview staff and customers and turn what you learn into clear articles. • Write and edit guides, emails and web pages about billing accounts. • Follow a style guide and suggest improvements to it. • Work with subject experts to check facts before publishing. What we are looking for • A portfolio of clear, practical writing. • Strong editing habits. • Curiosity about how things work. Nice to have • Experience with billing accounts. • Basic SEO knowledge. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Jacksonville, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.