Content Writer - plain-language guides (Des Moines, IA)

Fernwood Drift Telecom is a telecommunications provider in Des Moines focused on reliable home and business connections. We are hiring a Content Writer to take on plain-language guides. You would work closely with colleagues in operations, support and management. What you will do • Work with subject experts to check facts before publishing. • Write and edit guides, emails and web pages about billing accounts. • Follow a style guide and suggest improvements to it. • Keep existing content accurate and easy to find. • Interview staff and customers and turn what you learn into clear articles. What we are looking for • Strong editing habits. • A portfolio of clear, practical writing. • Curiosity about how things work. Nice to have • Basic SEO knowledge. • Experience with billing accounts. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Des Moines. • We will tell you what to expect at each step of the hiring process.