Content Writer - plain-language guides (Boston, MA)

Clearpath Quill Telecom is looking for a Content Writer. The job centres on plain-language guides for customer tickets, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Interview staff and customers and turn what you learn into clear articles. • Follow a style guide and suggest improvements to it. • Write and edit guides, emails and web pages about customer tickets. • Keep existing content accurate and easy to find. • Work with subject experts to check facts before publishing. What we are looking for • Curiosity about how things work. • A portfolio of clear, practical writing. • Strong editing habits. Nice to have • Experience with customer tickets. • Basic SEO knowledge. Working arrangement • Full-time, on a regular day shift. • On site in Boston. • We will tell you what to expect at each step of the hiring process.