Content Writer - plain-language guides (Boston, MA)

Lumen Lakeside Telecom is a telecommunications provider in Boston focused on reliable home and business connections, and we need a Content Writer to lead our plain-language guides. You would work closely with colleagues in operations, support and management. What you will do • Keep existing content accurate and easy to find. • Follow a style guide and suggest improvements to it. • Interview staff and customers and turn what you learn into clear articles. • Work with subject experts to check facts before publishing. • Write and edit guides, emails and web pages about customer tickets. What we are looking for • Curiosity about how things work. • A portfolio of clear, practical writing. • Strong editing habits. Nice to have • Basic SEO knowledge. • Experience with customer tickets. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Boston. • We reply to every applicant.