Content Writer - plain-language guides (Baltimore, MD)

We are growing our team at Greenridge Pike Insurance and adding a Content Writer whose main responsibility will be plain-language guides. You would work closely with colleagues in operations, support and management. What you will do • Work with subject experts to check facts before publishing. • Write and edit guides, emails and web pages about customer complaints. • Keep existing content accurate and easy to find. • Interview staff and customers and turn what you learn into clear articles. • Follow a style guide and suggest improvements to it. What we are looking for • A portfolio of clear, practical writing. • Strong editing habits. • Curiosity about how things work. Nice to have • Basic SEO knowledge. • Experience with customer complaints. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Baltimore, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.