Content Writer - newsletters (Spokane, WA)

Lumen Hollow Energy supplies electricity and gas to homes and businesses around Spokane, and we need a Content Writer to lead our newsletters. You would work closely with colleagues in operations, support and management. What you will do • Work with subject experts to check facts before publishing. • Follow a style guide and suggest improvements to it. • Interview staff and customers and turn what you learn into clear articles. • Write and edit guides, emails and web pages about billing disputes. • Keep existing content accurate and easy to find. What we are looking for • Strong editing habits. • Curiosity about how things work. • A portfolio of clear, practical writing. Nice to have • Experience with billing disputes. • Basic SEO knowledge. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Spokane. • Applications are reviewed on a rolling basis.