Content Writer - newsletters (Richmond, VA)

Westbrook Iron Insurance Associates is looking for a Content Writer. The job centres on newsletters for customer complaints, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Keep existing content accurate and easy to find. • Interview staff and customers and turn what you learn into clear articles. • Follow a style guide and suggest improvements to it. • Work with subject experts to check facts before publishing. • Write and edit guides, emails and web pages about customer complaints. What we are looking for • Strong editing habits. • Curiosity about how things work. • A portfolio of clear, practical writing. Nice to have • Basic SEO knowledge. • Experience with customer complaints. Working arrangement • Full-time, on a regular day shift. • On site in Richmond. • Applications are reviewed on a rolling basis.