Content Writer - newsletters (Pittsburgh, PA)

Lumen Meadow Insurance is looking for a Content Writer. The job centres on newsletters for customer complaints, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Interview staff and customers and turn what you learn into clear articles. • Follow a style guide and suggest improvements to it. • Write and edit guides, emails and web pages about customer complaints. • Keep existing content accurate and easy to find. • Work with subject experts to check facts before publishing. What we are looking for • A portfolio of clear, practical writing. • Curiosity about how things work. • Strong editing habits. Nice to have • Experience with customer complaints. • Basic SEO knowledge. Working arrangement • Full-time, with a steady weekday schedule. • On site in Pittsburgh, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.