Content Writer - help-centre articles (Tampa, FL)

Northwind Cross Banking Services is looking for a Content Writer. The job centres on help-centre articles for card disputes, and it would suit someone who likes steady, practical work. Most people here started in a branch and stayed. What you will do • Keep existing content accurate and easy to find. • Work with subject experts to check facts before publishing. • Interview staff and customers and turn what you learn into clear articles. • Follow a style guide and suggest improvements to it. • Write and edit guides, emails and web pages about card disputes. What we are looking for • Strong editing habits. • Curiosity about how things work. • A portfolio of clear, practical writing. Nice to have • Experience with card disputes. • Basic SEO knowledge. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Tampa, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.