Content Writer - help-centre articles (Richmond, VA)

Redstone Lantern Insurance Group is looking for a Content Writer. The job centres on help-centre articles for customer complaints, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Write and edit guides, emails and web pages about customer complaints. • Follow a style guide and suggest improvements to it. • Interview staff and customers and turn what you learn into clear articles. • Work with subject experts to check facts before publishing. • Keep existing content accurate and easy to find. What we are looking for • A portfolio of clear, practical writing. • Strong editing habits. • Curiosity about how things work. Nice to have • Basic SEO knowledge. • Experience with customer complaints. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Richmond. • We reply to every applicant.