Content Writer - help-centre articles (remote)

We are growing our team at Fernwood Cross Banking Services and adding a Content Writer whose main responsibility will be help-centre articles. You would join a small organisation of about 47 people, working mostly from home. What you will do • Interview staff and customers and turn what you learn into clear articles. • Write and edit guides, emails and web pages about fraud alerts. • Keep existing content accurate and easy to find. • Follow a style guide and suggest improvements to it. • Work with subject experts to check facts before publishing. What we are looking for • Curiosity about how things work. • Strong editing habits. • A portfolio of clear, practical writing. Nice to have • Basic SEO knowledge. • Experience with fraud alerts. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with a monthly team day in Anchorage. • We will tell you what to expect at each step of the hiring process.