Content Writer - help-centre articles (remote)

We are growing our team at Lumen Lakeside Energy and adding a Content Writer whose main responsibility will be help-centre articles. You would work closely with colleagues in operations, support and management. What you will do • Interview staff and customers and turn what you learn into clear articles. • Work with subject experts to check facts before publishing. • Write and edit guides, emails and web pages about meter readings. • Follow a style guide and suggest improvements to it. • Keep existing content accurate and easy to find. What we are looking for • Strong editing habits. • Curiosity about how things work. • A portfolio of clear, practical writing. Nice to have • Experience with meter readings. • Basic SEO knowledge. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with a monthly team day in Toledo. • We will tell you what to expect at each step of the hiring process.