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Content Writer - help-centre articles (remote)

Northwind Rook Insurance · Remote · full time

Northwind Rook Insurance provides coverage to households and businesses around Omaha, and we need a Content Writer to lead our help-centre articles. Claims teams work together and share what they learn. What you will do • Interview staff and customers and turn what you learn into clear articles. • Follow a style guide and suggest improvements to it. • Keep existing content accurate and easy to find. • Write and edit guides, emails and web pages about underwriting files. • Work with subject experts to check facts before publishing. What we are looking for • Curiosity about how things work. • A portfolio of clear, practical writing. • Strong editing habits. Nice to have • Experience with underwriting files. • Basic SEO knowledge. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with an occasional day on site in Omaha. • We reply to every applicant.

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