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Content Writer - help-centre articles (remote)

Clearpath Thistle Insurance Partners · Remote · full time

Clearpath Thistle Insurance Partners sells home, auto and small-business insurance in Pittsburgh, and we need a Content Writer to lead our help-centre articles. Claims teams work together and share what they learn. What you will do • Follow a style guide and suggest improvements to it. • Work with subject experts to check facts before publishing. • Write and edit guides, emails and web pages about customer complaints. • Keep existing content accurate and easy to find. • Interview staff and customers and turn what you learn into clear articles. What we are looking for • Strong editing habits. • Curiosity about how things work. • A portfolio of clear, practical writing. Nice to have • Basic SEO knowledge. • Experience with customer complaints. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with a monthly team day in Pittsburgh. • We will tell you what to expect at each step of the hiring process.

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