Content Writer - help-centre articles (remote)

We are growing our team at Fernwood Cobalt Insurance and adding a Content Writer whose main responsibility will be help-centre articles. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Interview staff and customers and turn what you learn into clear articles. • Write and edit guides, emails and web pages about customer complaints. • Keep existing content accurate and easy to find. • Follow a style guide and suggest improvements to it. • Work with subject experts to check facts before publishing. What we are looking for • Curiosity about how things work. • A portfolio of clear, practical writing. • Strong editing habits. Nice to have • Experience with customer complaints. • Basic SEO knowledge. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with quarterly visits in Indianapolis. • We reply to every applicant.