Content Writer - help-centre articles (Philadelphia, PA)

We are growing our team at Fernwood Linden Banking Services and adding a Content Writer whose main responsibility will be help-centre articles. You would work closely with colleagues in operations, support and management. What you will do • Follow a style guide and suggest improvements to it. • Keep existing content accurate and easy to find. • Work with subject experts to check facts before publishing. • Write and edit guides, emails and web pages about card disputes. • Interview staff and customers and turn what you learn into clear articles. What we are looking for • A portfolio of clear, practical writing. • Strong editing habits. • Curiosity about how things work. Nice to have • Basic SEO knowledge. • Experience with card disputes. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Philadelphia. • We reply to every applicant.