Content Writer - help-centre articles (Oakland, CA)

We are growing our team at Bright Haven Learning Group and adding a Content Writer whose main responsibility will be help-centre articles. You would work closely with colleagues in operations, support and management. What you will do • Write and edit guides, emails and web pages about student accounts. • Interview staff and customers and turn what you learn into clear articles. • Work with subject experts to check facts before publishing. • Keep existing content accurate and easy to find. • Follow a style guide and suggest improvements to it. What we are looking for • Strong editing habits. • Curiosity about how things work. • A portfolio of clear, practical writing. Nice to have • Basic SEO knowledge. • Experience with student accounts. Working arrangement • Full-time, Monday to Friday. • On site in Oakland, with some flexibility after the first few months. • We reply to every applicant.