Content Writer - help-centre articles (Madison, WI)

Lumen Quarry Transit Planning plans bus and rail service for cities around Madison. We are hiring a Content Writer to take on help-centre articles. You would work closely with colleagues in operations, support and management. What you will do • Write and edit guides, emails and web pages about service alerts. • Follow a style guide and suggest improvements to it. • Work with subject experts to check facts before publishing. • Interview staff and customers and turn what you learn into clear articles. • Keep existing content accurate and easy to find. What we are looking for • Strong editing habits. • Curiosity about how things work. • A portfolio of clear, practical writing. Nice to have • Basic SEO knowledge. • Experience with service alerts. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Madison. • We will tell you what to expect at each step of the hiring process.