Content Writer - help-centre articles (Madison, WI)

Cedar Keystone Arts Center runs a venue and education programmes in Madison, and we need a Content Writer to lead our help-centre articles. You would work closely with colleagues in operations, support and management. What you will do • Follow a style guide and suggest improvements to it. • Interview staff and customers and turn what you learn into clear articles. • Write and edit guides, emails and web pages about ticketing. • Work with subject experts to check facts before publishing. • Keep existing content accurate and easy to find. What we are looking for • Curiosity about how things work. • A portfolio of clear, practical writing. • Strong editing habits. Nice to have • Experience with ticketing. • Basic SEO knowledge. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Madison. • Applications are reviewed on a rolling basis.