Content Writer - help-centre articles (Grand Rapids, MI)

Nova Forge Transit Planning Group helps transport agencies around Grand Rapids design routes and schedules, and we need a Content Writer to lead our help-centre articles. You would work closely with colleagues in operations, support and management. What you will do • Interview staff and customers and turn what you learn into clear articles. • Write and edit guides, emails and web pages about ridership counts. • Keep existing content accurate and easy to find. • Work with subject experts to check facts before publishing. • Follow a style guide and suggest improvements to it. What we are looking for • A portfolio of clear, practical writing. • Strong editing habits. • Curiosity about how things work. Nice to have • Basic SEO knowledge. • Experience with ridership counts. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Grand Rapids. • We will tell you what to expect at each step of the hiring process.