Content Writer - help-centre articles (Denver, CO)

Lumen River Press prints books, catalogues and packaging from its Denver plant, and we need a Content Writer to lead our help-centre articles. Many of us have been here for ten years or more. What you will do • Work with subject experts to check facts before publishing. • Interview staff and customers and turn what you learn into clear articles. • Keep existing content accurate and easy to find. • Follow a style guide and suggest improvements to it. • Write and edit guides, emails and web pages about customer orders. What we are looking for • Strong editing habits. • Curiosity about how things work. • A portfolio of clear, practical writing. Nice to have • Experience with customer orders. • Basic SEO knowledge. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • On site in Denver. • We will tell you what to expect at each step of the hiring process.