Content Writer - help-centre articles (Cincinnati, OH)

Ironwood Union Banking Services Group is a regional lender in Cincinnati with branches and a growing mobile service, and we need a Content Writer to lead our help-centre articles. You would work closely with colleagues in operations, support and management. What you will do • Follow a style guide and suggest improvements to it. • Interview staff and customers and turn what you learn into clear articles. • Keep existing content accurate and easy to find. • Work with subject experts to check facts before publishing. • Write and edit guides, emails and web pages about loan files. What we are looking for • Strong editing habits. • Curiosity about how things work. • A portfolio of clear, practical writing. Nice to have • Experience with loan files. • Basic SEO knowledge. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Cincinnati. • Applications are reviewed on a rolling basis.