Content Writer - help-centre articles (Chicago, IL)

Stonegate Cross Transit Planning is a transit-planning firm in Chicago working with agencies and riders, and we need a Content Writer to lead our help-centre articles. You would work closely with colleagues in operations, support and management. What you will do • Work with subject experts to check facts before publishing. • Interview staff and customers and turn what you learn into clear articles. • Write and edit guides, emails and web pages about route schedules. • Follow a style guide and suggest improvements to it. • Keep existing content accurate and easy to find. What we are looking for • Curiosity about how things work. • Strong editing habits. • A portfolio of clear, practical writing. Nice to have • Experience with route schedules. • Basic SEO knowledge. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in Chicago, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.