Content Writer - case studies (St. Louis, MO)

Harborlight Clear Telecom is looking for a Content Writer. The job centres on case studies for customer tickets, and it would suit someone who likes steady, practical work. Technicians and office staff share information daily. What you will do • Keep existing content accurate and easy to find. • Interview staff and customers and turn what you learn into clear articles. • Follow a style guide and suggest improvements to it. • Work with subject experts to check facts before publishing. • Write and edit guides, emails and web pages about customer tickets. What we are looking for • Curiosity about how things work. • Strong editing habits. • A portfolio of clear, practical writing. Nice to have • Basic SEO knowledge. • Experience with customer tickets. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in St. Louis. • Applications are reviewed on a rolling basis.