Content Writer - case studies (remote)

Nova Telecom Group is looking for a Content Writer. The job centres on case studies for customer tickets, and it would suit someone who likes steady, practical work. Technicians and office staff share information daily. What you will do • Write and edit guides, emails and web pages about customer tickets. • Follow a style guide and suggest improvements to it. • Interview staff and customers and turn what you learn into clear articles. • Keep existing content accurate and easy to find. • Work with subject experts to check facts before publishing. What we are looking for • A portfolio of clear, practical writing. • Strong editing habits. • Curiosity about how things work. Nice to have • Basic SEO knowledge. • Experience with customer tickets. Working arrangement • Full-time, on a regular day shift. • Fully remote, with quarterly visits in Jackson. • Applications are reviewed on a rolling basis.