Content Writer - case studies (remote)

We are growing our team at Lumen Ivory Telecom Group and adding a Content Writer whose main responsibility will be case studies. You would join a small organisation of about 192 people, working mostly from home. What you will do • Keep existing content accurate and easy to find. • Write and edit guides, emails and web pages about customer tickets. • Work with subject experts to check facts before publishing. • Follow a style guide and suggest improvements to it. • Interview staff and customers and turn what you learn into clear articles. What we are looking for • A portfolio of clear, practical writing. • Curiosity about how things work. • Strong editing habits. Nice to have • Experience with customer tickets. • Basic SEO knowledge. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • Fully remote, with a monthly team day in Virginia Beach. • Applications are reviewed on a rolling basis.