Content Writer - case studies (Orlando, FL)

Silverline Loom Insurance is looking for a Content Writer. The job centres on case studies for customer complaints, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Keep existing content accurate and easy to find. • Follow a style guide and suggest improvements to it. • Write and edit guides, emails and web pages about customer complaints. • Work with subject experts to check facts before publishing. • Interview staff and customers and turn what you learn into clear articles. What we are looking for • Strong editing habits. • Curiosity about how things work. • A portfolio of clear, practical writing. Nice to have • Experience with customer complaints. • Basic SEO knowledge. Working arrangement • Full-time, on a regular day shift. • On site in Orlando. • Applications are reviewed on a rolling basis.