Content Writer - case studies (Miami, FL)

Foxglove Harbor Telecom is looking for a Content Writer. The job centres on case studies for customer tickets, and it would suit someone who likes steady, practical work. We keep people connected and take outages personally. What you will do • Keep existing content accurate and easy to find. • Work with subject experts to check facts before publishing. • Interview staff and customers and turn what you learn into clear articles. • Follow a style guide and suggest improvements to it. • Write and edit guides, emails and web pages about customer tickets. What we are looking for • Strong editing habits. • A portfolio of clear, practical writing. • Curiosity about how things work. Nice to have • Experience with customer tickets. • Basic SEO knowledge. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in Miami. • We will tell you what to expect at each step of the hiring process.