Content Writer - case studies (Louisville, KY)

Fernwood Mill Telecom is looking for a Content Writer. The job centres on case studies for customer tickets, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Keep existing content accurate and easy to find. • Follow a style guide and suggest improvements to it. • Interview staff and customers and turn what you learn into clear articles. • Work with subject experts to check facts before publishing. • Write and edit guides, emails and web pages about customer tickets. What we are looking for • A portfolio of clear, practical writing. • Strong editing habits. • Curiosity about how things work. Nice to have • Experience with customer tickets. • Basic SEO knowledge. Working arrangement • Full-time, with a steady weekday schedule. • On site in Louisville. • We reply to every applicant.