Content Writer - case studies (Jackson, MS)

Redstone Hollow Telecom builds and runs fibre and wireless networks in the Jackson area, and we need a Content Writer to lead our case studies. We keep people connected and take outages personally. What you will do • Work with subject experts to check facts before publishing. • Keep existing content accurate and easy to find. • Write and edit guides, emails and web pages about customer tickets. • Follow a style guide and suggest improvements to it. • Interview staff and customers and turn what you learn into clear articles. What we are looking for • Strong editing habits. • Curiosity about how things work. • A portfolio of clear, practical writing. Nice to have • Basic SEO knowledge. • Experience with customer tickets. Working arrangement • Full-time, on a regular day shift. • On site in Jackson. • We reply to every applicant.