Content Writer - case studies (Indianapolis, IN)

We are growing our team at Harborlight Ivory Banking Services and adding a Content Writer whose main responsibility will be case studies. We keep decisions close to customers and expect people to explain things plainly. What you will do • Keep existing content accurate and easy to find. • Write and edit guides, emails and web pages about card disputes. • Work with subject experts to check facts before publishing. • Follow a style guide and suggest improvements to it. • Interview staff and customers and turn what you learn into clear articles. What we are looking for • A portfolio of clear, practical writing. • Strong editing habits. • Curiosity about how things work. Nice to have • Experience with card disputes. • Basic SEO knowledge. Working arrangement • Full-time, Monday to Friday. • On site in Indianapolis, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.