Content Writer - case studies (Fresno, CA)

Bright North Insurance Group is looking for a Content Writer. The job centres on case studies for customer complaints, and it would suit someone who likes steady, practical work. Claims teams work together and share what they learn. What you will do • Work with subject experts to check facts before publishing. • Follow a style guide and suggest improvements to it. • Interview staff and customers and turn what you learn into clear articles. • Keep existing content accurate and easy to find. • Write and edit guides, emails and web pages about customer complaints. What we are looking for • A portfolio of clear, practical writing. • Strong editing habits. • Curiosity about how things work. Nice to have • Basic SEO knowledge. • Experience with customer complaints. Working arrangement • Full-time, with a steady weekday schedule. • On site in Fresno, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.